THE PROCESS
Every engagement starts with a clear view of your AR. From there, we execute a disciplined, phase-by-phase process that keeps your customers informed, your relationships protected, and your cash moving.
The 4-Phase Process
We review your AR aging thoroughly and rank every open invoice by recovery potential. You will know which invoices we can recover quickly, which are at risk, and which require reconciliation.
We define outreach protocols, tone, templates, and escalation schedules. Every touchpoint is branded as your company.
We work your receivables day by day. Every invoice is monitored and managed from newest to oldest. Every account has a specifically assigned account rep, a next step, and a deadline. No account is left unattended.
Every month you see exactly what moved, what is pending, and what needs escalation. Clear reporting. No guesswork. You stay in control.
When we contact your customers, we identify ourselves as calling on behalf of your company. We are still BlackOX Capital — but your client’s name leads every conversation. If a customer asks who we are, we are transparent. We represent you.
Our outreach, documentation, and communication all carry the BlackOX Capital name. What we protect is your relationship with the GC. Every call is professional, every email is structured, and every follow-up is designed to recover cash without damaging the account.
We act as an additional layer of your finance team — handling daily outreach, follow-up, aging management, and escalation so your internal team can focus on operations. We are not a replacement. We are the capacity your AR department needs.
“The BlackOX team brought a level of operational credibility I’ve rarely seen from an outside firm. They don’t just know the theory — they’ve run the AR desk. When they tell you what will work, it’s because they’ve done it themselves.”
"82% of construction contractors are waiting 30 or more days past their due date to receive payment. Structure is the only thing that changes that."
Built Technologies / Talker Research, 2025DAY-BY-DAY EXECUTION
| Day Range | Action | Goal |
|---|---|---|
| Days 0–15 | Confirm paperwork — delivery receipts, invoice accuracy, PO alignment, payment approver confirmed | Eliminate administrative blockers before they delay payment |
| Days 16–30 | Verify payment path — identify who owns approval, where the invoice sits in their system | Establish a clear line to payment and flag anything stalling |
| Days 31–45 | Resolve blockers — disputes, missing documents, approval loops, timing gaps | Get the invoice moving toward approval and scheduled payment |
| Days 46–60 | Escalate with control — structured, professional escalation using lien rights, supply leverage, direct decision-maker contact | Bring the invoice to resolution before it crosses into delinquency |
"When receivables age past 90 days, average collection rates drop to approximately 70 cents on the dollar."
Commercial Collection Agencies of AmericaCOMMON QUESTIONS
Everything suppliers typically want to know before engaging with BlackOX Capital.